Podcast
Wrappy Hour Episode 27: Success Through Service (ft. Randy Goneau + Pete Seward)
In this episode of Wrappy Hour we sit down with Randy Garneau, Director of Customer Service, and Pete Seward, VP of Engineering and Technical Services at Harpak-ULMA, to explore the critical role service and support play in modern packaging operations. While equipment often takes center stage, this conversation dives into the behind-the-scenes efforts that drive uptime, efficiency, and long-term success.
From parts availability and field service to training, preventative maintenance, and emerging tools like remote support and AR, Randy and Pete share how packaging companies are evolving to meet the demands of today’s fast-paced production environments. They also unpack the real cost of downtime, the importance of responsiveness, and why strong service partnerships are becoming just as important as the machines themselves.
Whether you’re running a plant, managing operations, or evaluating your next equipment investment, this episode offers valuable insight into how the right support strategy can make all the difference.
