For fastest service:
Call 800-813-6644
or
508-884-2500
to order parts or schedule service.
When you can’t be down, service and parts are important. At Harpak-ULMA Packaging, we believe that establishing a close relationship with our clients is the best way to achieve customer satisfaction, and our focus on customer service sets us apart.
Contact Our Team
![NPS](https://www.harpak-ulma.com/wp-content/uploads/2021/05/NPS-1024x597.png)
Customer Service
- Buy More
- Stay Longer
- Refer Friends
- Provide feedback and ideas
Technical Service
Harpak-ULMA Packaging has one of the largest Technical Support networks in the world, characterized by its proximity, professionalism and quality.
- In-house specialized technicians, providing conveniently located service; fast and reliable.
- Additional services for special campaign periods.
- Preventive Maintenance Services that fit the needs of each client.
- Extensive resources as well as hours of operation.
- Our technicians are characterized by their high degree of professionalism, knowledge and proactive attitude.
- Immediate telephone support available with technicians specialized by product and machine lines.
- All technicians certified PMMI training.
![Technical Service - Harpak-ULMA](https://www.harpak-ulma.com/wp-content/uploads/2019/07/7ba299e1-b11e-473b-a872-0d032a63f7d5-1024x576.jpeg)
![Installation and Setup - Harpak-ULMA](https://www.harpak-ulma.com/wp-content/uploads/2019/07/fd63358d-6713-428e-84de-57db7492835d-1024x576.jpg)
Installation & Setup
- Installation performed by Harpak-ULMA Packaging specialists.
- Complete onsite training.
- FAT at the factory prior to shipment when necessary.
- Remote, livestream, recordable online FAT service available.
Training
- In-house team of PMMI training specialists.
- Operator training in the factory or at client facilities.
- Specific on-site training or at the factory for maintenance personnel.
- Equipped with modern technologies to provide long distance training (such as video conferencing/remote troubleshooting).
![AR Maintenance on Tablet](https://www.harpak-ulma.com/wp-content/uploads/2021/08/AR_Maintenance_Tablet.jpg)
Harpak-ULMA Packaging Academy
Structured learning: Â Each learning path is broken down into courses and modules to make learning and finding information quick and easy.
Tracking of progress and goals: Our online learning portal gives each learner their own dashboard, so you can track your progress and success along the way.
Checks for understanding.
![Preventive Maintenance - Harpak-ULMA](https://www.harpak-ulma.com/wp-content/uploads/2019/07/2d9cdfbb-cf38-41de-9ff6-87705df19697-1024x576.jpg)
Preventive Maintenance
Manuals
Each Harpak-ULMA Packaging Machine is delivered with the following manuals adapted specifically for each installation:
- Instruction manual.
- Maintenance manual with detailed lists of spare parts.
- Documentation for cleaning and hygiene procedures.
- Electrical & Mechanical manuals.
![TFS and Trave Manuals - Harpak-ULMA](https://www.harpak-ulma.com/wp-content/uploads/2019/07/manuals-300x280.jpg)