[PTC On Demand Webinar] Why Measure? Using CSAT scores in service operational decision making

By Harpak-ULMA
Posted In : CSAT, Engineering, Technical Service, Customer Service, PTC

What does CSAT mean for your service operations? Is it translating to your bottom line?

PTC hosted a Smarter Services™ Webinar on CSAT scores and why you should measure them, featuring The Service Council™ and Harpak-ULMA’s very own Peter Seward, Vice President of Engineering and Technical Services. It covers measuring the impact of CSAT on operational performance and the business implications involved.

Get it from the source!

Visit PTC's website to sign up to view the whole webinar, featuring our Vice President of Engineering and Technical Services, Peter Seward!