Remote Support Tools

In this case study from PTC, Harpak-ULMA Packaging showcases how augmented reality and IoT technologies transform service and support operations. Alexander Ouellet, Innovation Engineer, shares how tools like Vuforia and ThingWorx enable faster training, remote collaboration, and AR-guided customer self-service—improving first-time fix rates, reducing downtime, and helping customers and technicians work smarter in a changing…

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