Augmented Reality in Packaging

In this edition of Speaking of Service from PTC, Alexander Ouellet, Engineering Manager at Harpak-ULMA, shares how the company leverages augmented reality and IoT technologies to enhance packaging service operations. Ouellet discusses the implementation of tools like Vuforia and ThingWorx to improve training, enable remote collaboration, and provide AR-guided customer self-service, resulting in reduced downtime…

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In this case study from PTC, Harpak-ULMA Packaging showcases how augmented reality and IoT technologies transform service and support operations. Alexander Ouellet, Innovation Engineer, shares how tools like Vuforia and ThingWorx enable faster training, remote collaboration, and AR-guided customer self-service—improving first-time fix rates, reducing downtime, and helping customers and technicians work smarter in a changing…

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