AR-Guided Maintenance

augmented reality on Mondini tray sealer
Streamlining Packaging Maintenance Through Augmented Reality and Remote Support

In this case study from PTC, Harpak-ULMA Packaging showcases how augmented reality and IoT technologies transform service and support operations. Alexander Ouellet, Innovation Engineer, shares how tools like ThingWorx enable faster training, remote collaboration, and AR-guided customer self-service—improving first-time fix rates, reducing downtime, and helping customers and technicians work smarter in a changing labor landscape.

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