Services

Customer Service

Harpak-ULMA Packaging offers Customer Service and Technical Assistance that quickly responds to the individual needs that arise.  Thanks to our extensive network of field technicians which offer exceptional after-sales service, Harpak-ULMA Packaging is able to be in close proximity of our clients, wherever it may be necessary to provide the service that is expected. Harpak-ULMA customer service representatives are just a phone call away. With a complete inventory of replacement parts Harpak-ULMA assures machine up-time!

Customer Promoters Drive Real Value

• Buy more
• Stay longer
• Refer friends
• Provide feedback and ideas

Technical Service

Harpak-ULMA Packaging has one of the largest Technical Support networks in the world, characterized by its proximity, professionalism and quality.

• In-house specialized technicians, providing conveniently located service; fast and reliable.
• Additional services for special campaign periods.
• Preventive Maintenance Services that fit the needs of each client.
• Extensive resources as well as hours of operation.
• Our technicians are characterized by their high degree of professionalism, knowledge and proactive attitude.
• Immediate telephone support available with technicians specialized by product and machine lines.
• All technicians certified PMMI training.

Remote assistance as an added value for our clients, allowing our programmers/technicians to take control of machines remotely in order to diagnose issues.

Installation & Setup

• Installation performed by Harpak-ULMA Packaging specialists.
• Complete onsite training.
• FAT at the factory prior to shipment when necessary.
• Remote, livestream, recordable online FAT service available.

Training

• In-house team of PMMI training specialists.
• Operator training in the factory or at client facilities.
• Specific on-site training or at the factory for maintenance personnel.
• Equipped with modern technologies to provide long distance training (such as video conferencing/remote troubleshooting).

Please contact the Harpak-ULMA Packaging office in Taunton, MA for information on course schedules and reservations.

Preventive Maintenance

Maintain your installation in a perfect operating condition to ensure higher productivity & profitability, and a shorter recovery time of your investment.

Harpak-ULMA offers a customized preventive maintenance service to ensure that the machine is always in optimal condition.

This option includes a set number of visits each year, during which Harpak-ULMA specialists will perform an exhaustive inspection of the entire installation, paying special attention to the various mechanisms, controls, and security devices.

Manuals

Each Harpak-ULMA Packaging Machine is delivered with the following manuals adapted specifically for each installation:

• Instruction manual.
• Maintenance manual with detailed lists of spare parts.
• Documentation for cleaning and hygiene procedures.
• Electrical & Mechanical manuals.