Our Advantage:
A Focus on Customer & Technical Service

For fastest service:
Call 800-813-6644
or
508-884-2500
to order parts or schedule service.

Availability of service, parts, and knowledge are crucial in minimizing downtime. At Harpak-ULMA Packaging, we believe that establishing a close relationship with our clients is the best way to achieve customer satisfaction, and our focus on customer service sets us apart.

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The HUP Difference

Harpak-ULMA Packaging offers Customer Service and Technical Assistance that quickly responds to the individual needs that arise. With an NPS of 84% (nearly triple the average for Packaging OEMs), we’re proud to be one of the most trusted service providers in the packing and processing space nationwide.

Thanks to our extensive network of field technicians which offer exceptional after-sales service, Harpak-ULMA Packaging is able to be in close proximity of our clients, wherever it may be necessary to provide the service that is expected. Harpak-ULMA customer service representatives are just a phone call away. With a complete inventory of replacement parts Harpak-ULMA assures machine up-time!

Big News for Cabinplant Owners!

Harpak-ULMA is thrilled to announce a full partnership with Cabinplant, launched in October 2024, to expand their presence across the U.S. and Canada.

As part of this expansion, we’re making helpful changes to streamline parts, service, and support for all Cabinplant weighing and packaging solutions in North America.

As of Thursday, March 27, 2025, Harpak-ULMA will be responsible for aftersales parts and service support for Cabinplant equipment in the U.S. and Canada.

Technical Service

Harpak-ULMA Packaging has one of the largest Technical Support networks in the world, characterized by its proximity, professionalism and quality.

In-house specialized technicians, providing conveniently located service; fast and reliable.
Additional services for special campaign periods.
Preventive Maintenance Services that fit the needs of each client.
Extensive resources as well as hours of operation.
Our technicians are characterized by their high degree of professionalism, knowledge and proactive attitude.
Immediate telephone support available with technicians specialized by product and machine lines.
All technicians certified PMMI training.

Installation & Setup

Training

In-house team of PMMI training specialists.
Operator training in the factory or at client facilities.
Specific on-site training or at the factory for maintenance personnel.
Equipped with modern technologies to provide long distance training (such as video conferencing/remote troubleshooting).

Harpak-ULMA Packaging Academy

Enroll in the Academy to Earn Continuing Education Units (CEUs) from the first and only packaging OEM accredited by the AICET!

Structured learning: Each learning path is broken down into courses and modules to make learning and finding information quick and easy.

Tracking of progress and goals: Our online learning portal gives each learner their own dashboard, so you can track your progress and success along the way.

Preventive Maintenance

Maintain your installation in a perfect operating condition to ensure higher productivity & profitability, and a shorter recovery time of your investment.

Harpak-ULMA offers a customized preventive maintenance service to ensure that the machine is always in optimal condition.

This option includes a set number of visits each year, during which Harpak-ULMA specialists will perform an exhaustive inspection of the entire installation, paying special attention to the various mechanisms, controls, and security devices.

Manuals

Each Harpak-ULMA Packaging Machine is delivered with the following manuals adapted specifically for each installation:

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