Job Title:  Customer Service Representative

Location:  Ball Ground, GA

Summary:  The Associate is responsible for effective customer service for all customers and external clients by utilizing excellent, in-depth knowledge of Harpak-ULMA’s products and systems.  Achieve customer service objectives by maintaining responsive communications with clients and timely turnaround times.

Time Utilization:  Full-time position.  Normal business hours 8:30am to 5:30pm. (Current Open Shift:  6:00 am – 3 pm)

Essential Duties and Responsibilities include the following (other duties may be assigned):

  1. Pick parts, pack parts, and prepare shipping documents for orders.
  2. Work together with other Customer Service Representatives to ensure customer satisfaction.
  3. Answer incoming telephone calls, emails and faxes and provide timely and accurate information to clients relating to parts order status and product knowledge requests along with follow-through until resolution in a professional and accurate manner.
  4. Process customer parts orders/changes in Great Plains according to established department policies and procedures.
  5. Work with clients on spare parts lists and kits.
  6. Provide timely feedback to the manager regarding service failures or customer concerns.
  7. Continuously work towards meeting and/or exceeding monthly, quarterly, and annual revenue sales goals.
  8. Contribute to the work environment that fosters team pride and promotes personal growth.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
High School diploma or GED required.  Associate’s degree in business desired.  A minimum of one-year customer service experience or equivalent work experience required.   Excellent interpersonal skills (oral and written) are required.  The Associate must have the ability to work with frequent interruptions and be customer serviced focused.  Excellent attention to details is essential.  Demonstrated ability to work independently and in a team setting.  Prior food packaging equipment experience would be a plus.  

Language Ability:
Ability to read and interpret documents.  Ability to write general correspondence.  Ability to speak effectively with all levels of management and clients.  Ability to effectively establish rapport and respond to questions from internal employees and external clients.

Math Ability:
Ability to calculate figures including percentages.

Reasoning Ability:
Ability to define issues, collect data, establish facts, draw valid conclusions and act accordingly.

Computer Skills:
To perform this job successfully, an individual must be proficient in the use of the MS Office Suite and Windows platform.  Experience utilizing Great Plains and MS FileMaker Pro is highly desirable.

Certificates and Licenses:

N/A

Supervisory Responsibilities:
None

Work Environment:
The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is performed in a warehouse setting. The noise level is moderate.  May have limited exposure to warehouse environment which may involve additional elements of increased noise, dust, odors, fumes, oils, etc.

 Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally the associate must be able to lift to 50 lbs.  Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. While performing the duties of this job, the associate is regularly required to sit, stand, lift, walk, and talk on the phone.

Harpak-ULMA Behavior Standard:
Maintain a positive work atmosphere by acting and communicating in a respectful manner so that associates get along with customers, clients, co-workers, and management.

 

Interested and qualified candidates should send their resume to:

careers@harpak-ulma.com

 

Harpak-ULMA is an equal employment opportunity employer.