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Information Technology Technician

Title:  Information Technology Technician

Location:  Taunton, MA 

Summary:  The Associate will work with the Director of IT to service our network and personal computers.  Ensure continuity of computer system services for our end users by providing technical expertise, assistance and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems.  The Associate will be the first line for support. 

Time Utilization:  This position is full-time with business hours between 8:30am to 5:00pm.  Schedule needs to be flexible to accommodate unforeseen end user issues, critical updates and disaster recovery.  

Compensation: Commensurate with previous experience and proven results from a similar position. 

Essential Duties and Responsibilities include the following (other duties may be assigned)

  1. Under the direction of the IT Director provide in-house computer/network support relating to software and hardware products.  Set-up new employee equipment and train new associates on usage. 
  2. Install, modify, diagnose, repair and maintain computer equipment.
  3. Manage desktop Windows operating systems to Company standards.
  4. Ability to work with remote end-users to diagnose and resolve issues. 
  5. Assist in the maintenance of the WAN/LAN network.
  6. Working knowledge of Apple products (iPhone, iPad, Mac IOS) with diagnostic abilities.
  7.  Maintain confidentiality of Company information. 
  8.  Be receptive to on-going coaching and training to further develop professional skill set. 

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Core competencies required, specifically; problem solving/analysis of technology; technical capacity; excellent interpersonal skills; initiative; and strong time management.

Minimum two year’s information technology experience or Microsoft MCSE certification; and technical knowledge of PC’s, laptops, printers and peripheral hardware devices.  Active Directory, Network Application Server and Network Maintenance experience strong pluses.  Associate’s degree from an accredited educational institution in computer science preferred.

Strong working knowledge of Windows, Microsoft Office products, virus protection and diagnostic software.  Experience with IOS devices and network knowledge with Domain Servers and TCP-IP.   Willingness and ability to diagnose and resolve onsite and remote PC related computing problems.  Experience with Apple products desired.  Experience with the following items would be a plus including Great Plains, FileMaker Pro, Rockwell Software, MS Visio, MS Publisher, Network wiring, Fireworks and/or Abode. 

Language Ability:

Ability to read and interpret documents such as legal documents, technical descriptions and specifications, operating and maintenance instructions, and procedure manuals. 

Math Ability:

Ability to calculate figures.   

Computer Skills:

To perform this job successfully, an individual must be proficient in the use of MS Office Suite and Windows platform.  Prior experience with Contact Management systems and Database software desired.  Working knowledge of FileMaker Pro would be a plus.

Supervisory Responsibilities:

None. 

Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is occasionally exposed to wet or humid conditions (non-weather); work near moving mechanical parts; cold (non-weather) and heat (non-weather). The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate may frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include Close vision, Distance vision and Ability to adjust focus. While performing the duties of this Job, the associate is regularly required to sit and talk or hear. The associate is frequently required to stand; walk; use hands to manipulate, handle, or feel and reach with hands and arms. The associate is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.

Interested and qualified applicants should send a resume to: 

Human Resources
Harpak-ULMA Packaging, LLC
175 John Quincy Adams Road
Taunton, MA 02780 

careers@harpak-ulma.com